Shipping and Returns
· To ensure safe and fast delivery of the products, we ship through reputed courier partners / Indian postal services. Delivery charges will be as per actuals and the same will be displayed during the time of purchase.
· We ship from Monday through Saturday excluding public holidays. We cannot be held responsible for any shipment not arriving within any guaranteed time due to circumstances beyond our control. Depending on where you live, the time it may take for your product to reach you, may vary.
· Tracking code will be sent to you by SMS/EMAIL, once your product is shipped.
· All the shipping charges/fees will be borne by the consignee/buyer.
· Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
· For shipments delivered outside DELHI, the customer’s state may charge an OCTORI Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.
· Domestic customers are responsible for any OCTORI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
E-mail containing your package tracking information will be sent after shipment. Please mail us at firstname.lastname@example.org if any question.
· After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.
· General Scenario
In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be canceled. E-Q’zeen Inc has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by E-Q’zeen Inc and accept E-Q’zeen Inc decision regarding the cancellation.
o In case of Perishable Goods
In case if a customer wants to cancel the order for a perishable products, the cost of the products will have to be borne by them.
o In case of Gift Certificate
Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days of purchase.
o Cancellation of Order by E-Q’zeen Inc
E-Q’zeen Inc reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by E-Q’zeen Inc for re-delivery shall be claimed from the User.
Replacement/ Return Policy by E-Q’zeen Inc
· Refunds / Returns are not offered. All sales are final.
· Replacements are offered only within 7 days if the product was received in
o Damaged condition.
o Be a manufacturing defect.
o Wrong item is delivered to you.
· You will be responsible for paying for your own shipping costs for returning your item. We will NOT BE RESPONSIBLE for any loss/damage in transit.
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement of item is made within the stipulated time-frame as given below. No replacements will be allowed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We shall not be responsible for any items sent to us for replacement without our confirmation.
Our Return Policy :
Refunds are not offered. All sales are final.
Items Damaged in Replacement Shipping:
E-Q’zeen Inc is not responsible for items lost, mishandled or damaged in shipping. E-Q’zeen Inc does not take any responsibility for reimbursement or compensation in the event that any returned packages not responsible for items lost, mishandled or damaged in shipping.